The BVRLA has launched a new complaints management remote learning course to help support leasing broker members.
Avoiding queries at the initial handover stage has never been so key, and by attending this course delegates will be fully supported to help their customers.
Course content will cover:
- If you do get a complaint, how to ensure you fully understand the problem or complaint?
- How to respond to a complaint?
- Who should send the final response?
- If the response is not fully accepted are you aware of the BVRLA dispute resolution service?
The course focuses on areas like Covid 19, Forbearance and Safeguarding and by attending this course delegates will understand Customer Contracts in greater detail, reduce anxiety for potential complaints, reduce personal stress and have an easy to understand complaints system in place.
