The BVRLA has received positive results for a Compliance Review on the BVRLA and European Car Rental Conciliation Service (ECRCS) carried out by the Chartered Trading Standards institute (CTSI) back in April.
The Financial Ombudsman Service (FOS) has asked the BVRLA to share details with members about the progress it has made as an organisation against its strategic measures for 2021/22.
Paul Turner, Executive Chairman of APD Global Research, joins the BVRLA blogging community this week to explore the prominence and threats to the credibility of online customer reviews.
Due to the growth in new vehicle lead times, the BVRLA has received more queries from members looking for advice on how to handle regulated customer complaints.