Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
Displaying 18 results
Updated BVRLA Fair Wear & Tear Guide for commercial vehicles
The new guide for commercial vehicles over 3.5 tonnes and minibuses up to 17 seats is being published this week and members can now pre-order printed or digital copies.
Accessing the Alternative Dispute Resolution Service
Members are reminded to contact the association's ADR service for advice when needed and to always promote the service to customers when issuing a final decision following a dispute.
CMA expectations around customer refunds
The BVRLA is urging members to familiarise themselves with the Competition and Markets Authority guidance relating to customer contracts, cancellations and refunds during the Covid crisis.
Trading Standards praises BVRLA’s ‘effective’ dispute resolution service
The BVRLA Alternative Dispute Resolution service has been praised by the Chartered Trading Standards Institute following a review carried out on 4 February.
BVRLA attends Financial Ombudsman Service workshop
The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.
2020 Leasing Broker Audits
As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.
Make customers aware of their vehicle return responsibilities this September
In September and as the autumn progresses, it is traditionally a time when businesses will de-fleet their vehicles. It’s important to make sure customers are aware of their responsibilities regarding the return condition of the vehicle.
FOS launches consultation on its future funding
The Financial Ombudsman Service (FOS) wants to hear your views on how it should fund its future operations, in anticipation of a decline in the current levels of PPI complaints.
Consumer rights regarding the rejection of a vehicle
The BVRLA has noted an increase in queries from members regarding customers wanting to reject their vehicle.
BVRLA Blog: Good customer service can be as simple as ABC
The BVRLA has published its latest BVRLA Blog which shares some good practice on complaint handling and explains how good customer service can be as simple as ABC…
Going back to basics can drive a positive customer experience
BVRLA Operations Manager, Amanda Brandon explains how good customer service can be as simple as ABC...
SMEs can now access the Financial Ombudsman Service
From the 1 April 2019, the Financial Conduct Authority is applying new rules to allow Small and Medium-Sized businesses (SMEs) to access the Financial Ombudsman Service to make it easier for them to resolve disputes.