Resource Library

Paul Turner, Executive Chairman of APD Global Research, joins the BVRLA blogging community this week to explore the prominence and threats to the credibility of online customer reviews.

Paul Turner, Executive Chairman, APD Global Research explores the prominence and threats to the credibility of online customer reviews.

The Financial Ombudsman Service (FOS) has announced the conclusion to its short consultation on how to reduce its case backlog.

The BVRLA has responded to a consultation issued by the Financial Ombudsman Service (FOS).

The BVRLA has responded to the FOS Consultation on temporary changes to reporting complaint outcomes.

Due to the growth in new vehicle lead times, the BVRLA has received more queries from members looking for advice on how to handle regulated customer complaints.

The work of the BVRLA alternative dispute resolution (ADR) service was highlighted this week at a major trading standards event.

Department for Business, Energy and Industrial Strategy (BEIS) has published a new consultation on Reforming Competition and Consumer Policy.

The Government is consulting on Reforming Competition and Consumer Policy to give the Competition and Markets Authority more powers to tackle consumer harms.

Under the Financial Conduct Authority’s rules, regulated businesses must have processes for handling complaints fairly and promptly.

Representatives from the Financial Ombudsman Service (FOS) met with the BVRLA last week to discuss and compare complaint trends identified by both organisations.

Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors, the BVRLA’s online instructor-led courses continue to receive positive comments from members.