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The Financial Ombudsman Service (FOS) has reported a 9% fall in complaints in the first three months of 2025, compared to the same period in 2024. 68,000 complaints were processed in Q1, with year-on-year reductions seen across cases regarding current accounts, credit cards and motor insurance.

The Supreme Court’s long-awaited ruling on the motor finance case “Hopcraft and another (Respondents) v Close Brothers Limited (Appellant)” was delivered on Friday.

The Supreme Court is due to publish its long-awaited ruling on the landmark motor finance case this Friday (1 August), with the judgement expected towards the end of the working day. This decision marks a pivotal moment for the automotive finance sector, following months of legal scrutiny and attention.

Lawyers Shoosmiths has published an article which outlines why motor finance firms should act now to prepare for a potential Financial Conduct Authority (FCA)-mandated redress scheme, following the impending Supreme Court ruling on historic commission arrangements.

The Financial Ombudsman Service (FOS) has launched a short consultation seeking views on the interest rate that it applies to compensation awarded to consumers.

The Supreme Court’s judgment on April’s motor finance appeal is expected in the coming weeks, and the Financial Conduct Authority (FCA) has now set out its key considerations for a potential redress scheme in response.

The BVRLA’s latest Compliance Forum brought together sixty members and expert speakers to explore the most pressing compliance and regulatory issues facing members. Hosted by Shoosmiths, the event offered attendees a series of practical insights and actionable advice to take back to their organisations.

Members are encouraged to save the date of Thursday 9 October for the association’s next Leasing Broker Conference.

Charlotte Matthews, Consumer Policy Manager at the Financial Conduct Authority (FCA), will present insights from the FCA’s Vulnerability Review as part of the BVRLA’s next Compliance Forum. The half-day event will take place on Wednesday 28 May at Shoosmiths London, bringing together compliance professionals to deep dive into current regulatory challenges.

How to handle customer complaints relating to the quality of goods will be the focus of an upcoming workshop, hosted by the Financial Ombudsman Service (FOS). BVRLA members have been invited to join the session which is taking place online from 09:30-12:30 on Tuesday 13 May.

The Financial Ombudsman Service (FOS) will introduce case fees for claims management companies and other professional representatives (such as law firms) from today (1 April).

The BVRLA’s Legal and Membership Director Shashi Maharaj recently represented the BVRLA at the Lex Autolease Conference, where the association engaged directly with brokers on key compliance and regulatory challenges.