Resource Library

The Financial Ombudsman Service (FOS) has launched a short consultation seeking views on the interest rate that it applies to compensation awarded to consumers.

The Supreme Court’s judgment on April’s motor finance appeal is expected in the coming weeks, and the Financial Conduct Authority (FCA) has now set out its key considerations for a potential redress scheme in response.

The BVRLA’s latest Compliance Forum brought together sixty members and expert speakers to explore the most pressing compliance and regulatory issues facing members. Hosted by Shoosmiths, the event offered attendees a series of practical insights and actionable advice to take back to their organisations.

Members are encouraged to save the date of Thursday 9 October for the association’s next Leasing Broker Conference.

Charlotte Matthews, Consumer Policy Manager at the Financial Conduct Authority (FCA), will present insights from the FCA’s Vulnerability Review as part of the BVRLA’s next Compliance Forum. The half-day event will take place on Wednesday 28 May at Shoosmiths London, bringing together compliance professionals to deep dive into current regulatory challenges.

How to handle customer complaints relating to the quality of goods will be the focus of an upcoming workshop, hosted by the Financial Ombudsman Service (FOS). BVRLA members have been invited to join the session which is taking place online from 09:30-12:30 on Tuesday 13 May.

The Financial Ombudsman Service (FOS) will introduce case fees for claims management companies and other professional representatives (such as law firms) from today (1 April).

The BVRLA’s Legal and Membership Director Shashi Maharaj recently represented the BVRLA at the Lex Autolease Conference, where the association engaged directly with brokers on key compliance and regulatory challenges.

The Supreme Court has confirmed who will be able to make a formal intervention as part of a motor finance appeal case, which is set for April. The case will hear an appeal by finance firms after the Court of Appeal Commission Disclosure ruling in favour of the customers in October last year.

The Financial Ombudsman Service (FOS) has announced plans to introduce a £250 charge for professional representatives referring cases, starting from 1 April 2025. The change is intended to create a fairer funding structure and ensure that complaints are submitted with stronger supporting evidence.

The Chartered Trading Standards Institute (CTSI) has concluded that the BVRLA and European Car Rental Conciliation Service (ECRCS) provide an effective, and in some areas best practice, alternative dispute resolution (ADR) service. The conclusion comes as a result of an audit of the BVRLA in December 2024.

The Financial Times has reported that the Treasury has approached the Supreme Court with regards to the upcoming commissions disclosure appeal.