The BVRLA Learning and Development team is rewarding members for booking training courses in advance, with the introduction of a £100 early bird discount.
The Financial Conduct Authority (FCA) has written to motor finance firms regarding the financial impact of its review into historical commission arrangements. Firms are being prompted to set budget aside to handle and resolve complaints that may arise as a result of the review.
The Financial Ombudsman Service (FOS) has confirmed that case fees will be reduced from £750 to £650, following a recent consultation. The BVRLA was one of the organisations to respond to the consultation, which ran through December and January.
Gearing up for a General Election, the Chartered Trading Standards Institute (CTSI) and Tourism Alliance have published their Manifestos with asks for the next Government.
Prepare your rental operations staff for the upcoming challenges this year may bring, with the BVRLA Rental Operator Skills Assessment. It will provide your staff and customers with confidence that they are the most skilled providers of rented vehicles.
Last week’s episode of the Martin Lewis Money Show shone a spotlight on consumer rights relating to motor finance, focusing on the Financial Conduct Authority (FCA)’s Motor Finance Review into Commissions.
The Financial Conduct Authority (FCA) is hosting a webinar to give more details on the work it is undertaking in the motor finance market. The content will focus on the recently announced work relating to discretionary commission arrangements signed before 28 January 2021. The authority will consider complaints relating to Personal Contract Purchase (PCP) and Hire Purchase agreements.
What is the Consumer Duty? How do I know if our complaints process is up to date? If you are preparing for a BVRLA inspection in 2024, you may need help with these questions or a refresher on data protection best practices or RVSS policies and procedures. Members can get ahead of their 2024 inspection and upskill teams with the BVRLA’s unique leasing and rental training courses.
Members looking to develop from within can now access the BVRLA’s training course calendar for 2024. The varied instructor-led programme spans vehicle technology, customer service, product developments and more, giving members the opportunity to upskill their team and grow their business.