Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
The new guide for commercial vehicles over 3.5 tonnes and minibuses up to 17 seats is being published this week and members can now pre-order printed or digital copies.
Members are reminded to contact the association's ADR service for advice when needed and to always promote the service to customers when issuing a final decision following a dispute.
The BVRLA is urging members to familiarise themselves with the Competition and Markets Authority guidance relating to customer contracts, cancellations and refunds during the Covid crisis.
The BVRLA Alternative Dispute Resolution service has been praised by the Chartered Trading Standards Institute following a review carried out on 4 February.
The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.
As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.
In September and as the autumn progresses, it is traditionally a time when businesses will de-fleet their vehicles. It’s important to make sure customers are aware of their responsibilities regarding the return condition of the vehicle.
The Financial Ombudsman Service (FOS) wants to hear your views on how it should fund its future operations, in anticipation of a decline in the current levels of PPI complaints.
The BVRLA has noted an increase in queries from members regarding customers wanting to reject their vehicle.
The BVRLA has published its latest BVRLA Blog which shares some good practice on complaint handling and explains how good customer service can be as simple as ABC…
BVRLA Operations Manager, Amanda Brandon explains how good customer service can be as simple as ABC...
From the 1 April 2019, the Financial Conduct Authority is applying new rules to allow Small and Medium-Sized businesses (SMEs) to access the Financial Ombudsman Service to make it easier for them to resolve disputes.