Resource Library

How to handle customer complaints relating to the quality of goods will be the focus of an upcoming workshop, hosted by the Financial Ombudsman Service (FOS). BVRLA members have been invited to join the session which is taking place online from 09:30-12:30 on Tuesday 13 May.

The Financial Ombudsman Service (FOS) will introduce case fees for claims management companies and other professional representatives (such as law firms) from today (1 April).

The BVRLA’s Legal and Membership Director Shashi Maharaj recently represented the BVRLA at the Lex Autolease Conference, where the association engaged directly with brokers on key compliance and regulatory challenges.

The Supreme Court has confirmed who will be able to make a formal intervention as part of a motor finance appeal case, which is set for April. The case will hear an appeal by finance firms after the Court of Appeal Commission Disclosure ruling in favour of the customers in October last year.

The Financial Ombudsman Service (FOS) has announced plans to introduce a £250 charge for professional representatives referring cases, starting from 1 April 2025. The change is intended to create a fairer funding structure and ensure that complaints are submitted with stronger supporting evidence.

The Chartered Trading Standards Institute (CTSI) has concluded that the BVRLA and European Car Rental Conciliation Service (ECRCS) provide an effective, and in some areas best practice, alternative dispute resolution (ADR) service. The conclusion comes as a result of an audit of the BVRLA in December 2024.

The Financial Times has reported that the Treasury has approached the Supreme Court with regards to the upcoming commissions disclosure appeal.

The BVRLA’s Leasing Broker inspection programme has been updated to include further questions on commission disclosure and the October Court of Appeal judgement.

Permission has been granted for the three motor finance cases from 25 October’s ruling to be appealed. The Court of Appeal found in favour of the consumer in all three cases, with the rulings causing fundamental questions about the future of financing to be raised.

The Financial Conduct Authority (FCA) is consulting on extending the time motor finance firms have to handle commission complaints. Its decision to consult follows the Court of Appeal’s 25 October judgment.

Members can now set their staff development and growth plans for 2025, with the BVRLA’s training calendar covering vehicle technology, customer service, compliance and more.

The Financial Conduct Authority (FCA) and Financial Ombudsman Service have published a joint call for input to seek views on how to modernise the redress framework, so it better serves consumers and provides greater stability for firms to invest and innovate.