Resource Library

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

The Financial Conduct Authority (FCA) is currently reviewing whether motor finance customers have been overcharged because of the past use of discretionary commission arrangements (DCAs).

The BVRLA, in collaboration with audit provider Product Partnerships Ltd (PPL) and law firm DWF, is providing members with valuable insights to stay compliant and competitive in the rapidly evolving regulatory landscape. The free webinar; ‘Preparing for Regulatory Change: Expert Strategies and Tips.’ will take place on Thursday morning (10AM on 20 June).

The Financial Ombudsman Service (FOS) has proposed the introduction of a £250 charge for each case submitted by a Claims Management Company (CMC). The move forms part of an ongoing consultation into how the service works with CMCs.

Members are able to join a free event focussing on how to improve customer retention and loyalty. The in-person, half-day event will be hosted by CGI, in association with the BVRLA, and will take delegates through how to adapt to the latest trends, regulations and technologies that are shaping the industry.

The BVRLA Learning and Development team is rewarding members for booking training courses in advance, with the introduction of a £100 early bird discount.

The Financial Conduct Authority (FCA) has written to motor finance firms regarding the financial impact of its review into historical commission arrangements. Firms are being prompted to set budget aside to handle and resolve complaints that may arise as a result of the review.

The Financial Ombudsman Service (FOS) has confirmed that case fees will be reduced from £750 to £650, following a recent consultation. The BVRLA was one of the organisations to respond to the consultation, which ran through December and January.

The European Car Rental Conciliation Service (ECRCS) has been praised for its prompt responses and fair approach following an external audit.

Gearing up for a General Election, the Chartered Trading Standards Institute (CTSI) and Tourism Alliance have published their Manifestos with asks for the next Government.

Greater transparency during enforcement investigations is the subject of a new consultation by the Financial Conduct Authority (FCA).

Prepare your rental operations staff for the upcoming challenges this year may bring, with the BVRLA Rental Operator Skills Assessment. It will provide your staff and customers with confidence that they are the most skilled providers of rented vehicles.