Resource Library

The BVRLA has received positive results for a Compliance Review on the BVRLA and European Car Rental Conciliation Service (ECRCS) carried out by the Chartered Trading Standards institute (CTSI) back in April. 

The Financial Ombudsman Service (FOS) has recently published a Discussion Paper on possible changes to its future funding model. 

The Financial Ombudsman Service (FOS) has announced the appointment of a new Chief Executive and Chief Ombudsman.  

The Financial Ombudsman Service (FOS) has asked the BVRLA to share details with members about the progress it has made as an organisation against its strategic measures for 2021/22. 

Paul Turner, Executive Chairman of APD Global Research, joins the BVRLA blogging community this week to explore the prominence and threats to the credibility of online customer reviews.

Paul Turner, Executive Chairman, APD Global Research explores the prominence and threats to the credibility of online customer reviews.

The Financial Ombudsman Service (FOS) has announced the conclusion to its short consultation on how to reduce its case backlog.

The BVRLA has responded to a consultation issued by the Financial Ombudsman Service (FOS).

The BVRLA has responded to the FOS Consultation on temporary changes to reporting complaint outcomes.

Due to the growth in new vehicle lead times, the BVRLA has received more queries from members looking for advice on how to handle regulated customer complaints.

The work of the BVRLA alternative dispute resolution (ADR) service was highlighted this week at a major trading standards event.

Department for Business, Energy and Industrial Strategy (BEIS) has published a new consultation on Reforming Competition and Consumer Policy.