Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
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Financial Ombudsman Service shares insights on complaints
Representatives from the Financial Ombudsman Service (FOS) met with the BVRLA last week to discuss and compare complaint trends identified by both organisations.
Positive feedback for instructor-led courses
Designed to develop the knowledge, skills and capabilities of staff working in the vehicle rental and leasing sectors, the BVRLA’s online instructor-led courses continue to receive positive comments from members.
Annual complaints report shows decline in cases
The BVRLA has published its annual complaints report which shows a decrease in the volume of complaints being raised with the association’s Alternative Dispute Resolution Service during 2020.
Complaints management for regulated firms
The BVRLA has launched a new online, instructor-led training course to support those working in a customer facing role or dealing with complaints in a regulated business.
Keep up to date with latest BVRLA News
The Autumn 2020 edition of the association’s newsletter, BVRLA News, is now available online.
New complaints management course
The BVRLA has launched a new complaints management remote learning course to help support leasing broker members.
Updated BVRLA Fair Wear & Tear Guide for commercial vehicles
The new guide for commercial vehicles over 3.5 tonnes and minibuses up to 17 seats is being published this week and members can now pre-order printed or digital copies.
Accessing the Alternative Dispute Resolution Service
Members are reminded to contact the association's ADR service for advice when needed and to always promote the service to customers when issuing a final decision following a dispute.
CMA expectations around customer refunds
The BVRLA is urging members to familiarise themselves with the Competition and Markets Authority guidance relating to customer contracts, cancellations and refunds during the Covid crisis.
Trading Standards praises BVRLA’s ‘effective’ dispute resolution service
The BVRLA Alternative Dispute Resolution service has been praised by the Chartered Trading Standards Institute following a review carried out on 4 February.
BVRLA attends Financial Ombudsman Service workshop
The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.
2020 Leasing Broker Audits
As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.