Recognised as one of the UK's fastest growing trade associations, BVRLA membership represents a mark of quality and professionalism, providing members' customers with the reassurance that they are dealing with a company that meets the highest industry standards.
Established in 1967, the BVRLA today has over 950 organisations in membership, all of whom operate in, or engage with the UK vehicle rental, leasing and fleet sectors. From small and medium-sized businesses to large PLCs, the BVRLA welcomes all those who are committed to delivering excellence.
"As a small operator I am very happy. On the occassions I have called for advice I have felt very supported." Source: 2018 Member Survey
"I have always found the BVRLA to be supportive and an industry body I can trust. It has a great reputation." Source: 2018 Member Survey
"Embrace the BVRLA inspection, learn from it and use it to fill any knowledge gaps" Source: Member comment on inspection regime 2018
Having represented fleets for over 50 years, the BVRLA has opened membership to fleet operators from January 2019.
"Interaction I have had with the BVRLA has been excellent. Staff are professional and informed." Source: 2017 Member Survey
The BVRLA works with members, partners and advocates to actively lobby policymakers and regulators in the best interest of the industry, mitigating the risk of over-regulation, anti-competitive behaviour or detrimental policymaking that could adversely affect the vehicle rental, leasing and fleet sectors.
The BVRLA informs, advises and updates members on the latest industry news, insights and developments via a series of regular communications including published guidance, weekly email updates, daily social media posts and regular face-to-face engagement opportunities.
By adhering to best practice and delivering the highest industry standards, BVRLA members can differentiate themselves from others, assuring customers that they are dealing with a professional company who is subject to regular inspection and adheres to the BVRLA's mandatory Code of Conduct.
Via a combination of free and paid-for webinars, e-learning modules, guidance documents, training courses, forums, seminars and conferences, the BVRLA helps members to develop skills across their organisations, building capability and driving high standards of service.
Since 2016, the BVRLA has provided a government-approved Alternative Dispute Resolution Service (ADR) giving added reassurance to members and their customers that they have somewhere to go should they find themselves unable to satisfactorily resolve a dispute directly.
The BVRLA RISC Database provides members with the added reassurance that the person they are renting or leasing a vehicle to, does not pose a risk. With over 8,000 individuals and companies previously identified as 'problem customers', this check is invaluable to the customer qualification process.
The BVRLA provides members with VE103B Certificates to issue to customers taking rental or leased vehicles abroad. Having this legally required document to prove ownership ensures that the vehicle does not get refused at the border, or worse still, impounded.