The BVRLA runs a Trading Standards Institute-approved alternative dispute resolution service which is available in those rare circumstances where you have exhausted our member's complaints procedure and still remain dissatisfied.
Unresolved disputes may be referred to the BVRLA by the customer or the member involved, however the member cannot initiate a complaint against the customer.
The service operates by reviewing the evidence from both parties and determing whether there has been a breach of the relevant Code of Conduct.
To determine whether you are in a position to raise a complaint against a member follow the raise a complaint link below.
The BVRLA is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.