Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
Displaying 102 results
New consultation - Reforming Competition and Consumer Policy
Department for Business, Energy and Industrial Strategy (BEIS) has published a new consultation on Reforming Competition and Consumer Policy.
Reform set to make ADR mandatory for some sectors
The Government is consulting on Reforming Competition and Consumer Policy to give the Competition and Markets Authority more powers to tackle consumer harms.
Top Tips for Renting a Vehicle toolkit
The BVRLA has produced some top tips for customers looking to rent a vehicle. With over 16 million vehicle rental transactions a year in the UK, the tips explain why it’s important to use a BVRLA member and include useful advice to ensure a smooth rental experience.
Taking a Vehicle Abroad toolkit
Drivers of rented or leased vehicles, including company car drivers need to be aware of what documentation they are required to carry when taking their vehicle abroad.
Love your lease toolkit
The BVRLA has produced some top tips for customers with advice about looking after a leased vehicle, including servicing and maintaining it.
Plan your lease toolkit
The BVRLA has produced some top tips for customers pointing out things to consider if you're thinking of leasing a vehicle.
FCA proposes new level of consumer protection
The Financial Conduct Authority is proposing to introduce a new ‘Consumer Duty’ setting higher expectations for the standard of care that firms provide to consumers.
Expert interview on vulnerable customer guidance
The latest BVRLA Interview sees Jo Davis, Co-founder and partner at Auxillias talk to BVRLA Director of Fleet Services Amanda Brandon, about the new vulnerable customer guidance from the FCA.
Fair Wear & Tear course for commercial vehicles
Following on from the BVRLA’s popular online instructor-led Fair Wear & Tear Standard for Cars training course, the association has now introduced a new Fair Wear & Tear Standard for Commercial Vehicles over 3.5t.
Guidance published on treating customers fairly
The Financial Conduct Authority has published guidance for firms on the fair treatment of vulnerable customers and regulated members are being encouraged to check it to ensure that they have the right processes in place to ensure best practice.
Repossession rules reviewed in FCA consultation
The Financial Conduct Authority has proposed draft consumer credit guidance to allow motor finance firms to repossess assets from 31 January 2021 and is considering views following a recent consultation.
Complaints management for regulated firms
The BVRLA has launched a new online, instructor-led training course to support those working in a customer facing role or dealing with complaints in a regulated business.