Resource Library

Members can now access resources to assist them in processing complaints once the Financial Conduct Authority (FCA) pause lifts. Guidance includes that provided during this morning’s ‘Navigating complaints post-pause’ webinar, which is now available for all members to watch back online.

The Financial Conduct Authority (FCA) has issued an update on its work following August's high-profile motor finance judgement delivered by the Supreme Court. Part of the update sees the deadline for consultation responses on a potential redress programme being extended until 12 December 2025.

Mark Hollands, Ombudsman from the Financial Ombudsman Service (FOS) has been confirmed as a speaker at the Compliance Forum next week.

The Financial Conduct Authority (FCA) has published an update on how the Consumer Duty continues to shape its work to support growth, simplify regulation, and maintain consumer protection.

The BVRLA’s final Compliance Forum of 2025 is fast approaching, bringing together members and industry experts to unpack some of the most pressing regulatory issues facing the sector.

The BVRLA’s Compliance Forum returns on Wednesday 12 November, with the packed agenda spanning non-financial misconduct, the FCA’s redress consultation, and what is in store for 2026.

The Financial Conduct Authority has joined forces with the Solicitors Regulation Authority (SRA), Information Commissioner’s Office (ICO) and Advertising Standards Authority (ASA) to address poor practices among some claims management companies (CMCs) and law firms involved in motor finance claims.

The Financial Conduct Authority (FCA) has published its consultation paper relating to the motor finance redress scheme that follows August’s Supreme Court ruling. The consultation will run until 18 November with an expectation that the scheme will be operational early next year.

The Financial Conduct Authority (FCA) has published its priorities under Consumer Duty for 2025/2026. The regulator makes it clear that the Duty remains a priority for its work and is relying on the Duty as much as possible rather than creating new prescriptive rules.

Registrations will shortly close for next week's Leasing Broker Conference. Members wishing to attend the event next Thursday (9 October) need to confirm tickets this week.

On Thursday 9 October, the BVRLA Leasing Broker Conference will take place at Coventry’s Advanced Manufacturing Training Centre (AMTC). The packed agenda is designed to help brokers navigate today’s regulatory challenges while seizing fresh opportunities for growth.

The BVRLA’s second Compliance Forum of the year took place earlier this week at Shoosmiths in Birmingham. As ever, the latest changes and developments impacting the regulatory landscape were explored, with a host of expert speakers identifying where technical changes impact BVRLA members and their operations.