Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
The BVRLA has produced some top tips for customers looking to rent a vehicle. With over 16 million vehicle rental transactions a year in the UK, the tips explain why it’s important to use a BVRLA member and include useful advice to ensure a smooth rental experience.
The long-established BVRLA Fair Wear & Tear Standard for Cars training course has been adapted into an online experience for remote learners.
Members are reminded to contact the association's ADR service for advice when needed and to always promote the service to customers when issuing a final decision following a dispute.
The BVRLA is urging members to familiarise themselves with the Competition and Markets Authority guidance relating to customer contracts, cancellations and refunds during the Covid crisis.
The BVRLA Alternative Dispute Resolution service has been praised by the Chartered Trading Standards Institute following a review carried out on 4 February.
While whiplash reform measures remain important, government and industry have agreed that now is not the time to press ahead with significant transformational change to the personal injury sector.
The FCA has warned people to be alert to a potential surge in Coronavirus-related scams.
The BVRLA has produced a new factsheet providing members with advice about how to treat customers in default or arrears who may be experiencing an income reduction.