Resource Library

Following on from the BVRLA’s popular online instructor-led Fair Wear & Tear Standard for Cars training course, the association has now introduced a new Fair Wear & Tear Standard for Commercial Vehicles over 3.5t.

The Financial Conduct Authority has published guidance for firms on the fair treatment of vulnerable customers and regulated members are being encouraged to check it to ensure that they have the right processes in place to ensure best practice.

The Financial Conduct Authority has proposed draft consumer credit guidance to allow motor finance firms to repossess assets from 31 January 2021 and is considering views following a recent consultation.

The BVRLA has launched a new online, instructor-led training course to support those working in a customer facing role or dealing with complaints in a regulated business. 

New FCA guidance on motor finance forbearance comes into effect tomorrow (25 November) and the BVRLA is hosting a free webinar to help members stay abreast of their responsibilities.

The Information Commissioner’s Office (ICO) has updated guidance about the right of access as part of its Guide to the General Data Protection Regulation (GDPR).

Joanne Davis, Co-founder and partner at Auxillias shares her expertise and insights with BVRLA Director of Fleet Services Amanda Brandon, in our latest BVRLA Interview.

Jo Davis, Co-founder and partner at Auxillias talks to BVRLA Director of Fleet Services Amanda Brandon, about SM&CR, DiC, forbearance, risk, vulnerable customers and what's to come from the FCA in 2021, in this 35-minute interview

The European Commission is seeking views from industry stakeholders as part of a review of the competition framework for the automotive sector.

The BVRLA has launched a new complaints management remote learning course to help support leasing broker members.

HM Treasury has proposed new rules for how lenders should communicate to borrowers who fall seriously behind on repayments.

The BVRLA has responded to the latest consultation from the Financial Conduct Authority (FCA) on its guidance for firms when dealing with vulnerable customers. The guidance provides firms with practical guidance along with the FCA’s expectations of firms when handling vulnerable customers.