Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
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Motor Vehicle Block Exemption Regulations
The European Commission is seeking views from industry stakeholders as part of a review of the competition framework for the automotive sector.
New complaints management course
The BVRLA has launched a new complaints management remote learning course to help support leasing broker members.
New rules for writing Default Notices to customers
HM Treasury has proposed new rules for how lenders should communicate to borrowers who fall seriously behind on repayments.
BVRLA responds to consultation on FCA’s Vulnerable Customer’s Guidance
The BVRLA has responded to the latest consultation from the Financial Conduct Authority (FCA) on its guidance for firms when dealing with vulnerable customers. The guidance provides firms with practical guidance along with the FCA’s expectations of firms when handling vulnerable customers.
Response to FCA on new guidance for firms
The BVRLA has replied to the Financial Conduct Authority (FCA)’s call for comment on the Draft Additional Consumer Credit Guidance in response to the coronavirus pandemic.
Informing customers of the industry’s Fair Wear and Tear standards
Members are reminded of the importance of communicating the required return conditions to leasing customers ahead of them returning their vehicles.
Vehicle rental is popular choice for UK holidaymakers
The BVRLA, the UK trade body for the vehicle rental, leasing and fleet sectors, has reported signs of an uplift in demand from leisure customers as holidaymakers turn to rental firms for practical, affordable, flexible and clean vehicles this summer.
FCA consults on treatment of vulnerable customers
The Financial Conduct Authority is consulting on draft guidance intended to bring about a shift in behaviour that places the fair treatment of vulnerable customers at the heart of company culture.
FCA seeks members’ views on forbearance
The Financial Conduct Authority is seeking BVRLA members’ views on the ongoing support for consumers affected by coronavirus with reference to consumer credit, including motor finance.
Taking a Vehicle Abroad toolkit
Drivers of rented or leased vehicles, including company car drivers need to be aware of what documentation they are required to carry when taking their vehicle abroad.
Top Tips for Renting a Vehicle toolkit
The BVRLA has produced some top tips for customers looking to rent a vehicle. With over 16 million vehicle rental transactions a year in the UK, the tips explain why it’s important to use a BVRLA member and include useful advice to ensure a smooth rental experience.
Love your lease toolkit
The BVRLA has produced some top tips for customers with advice about looking after a leased vehicle, including servicing and maintaining it.