Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
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ICO consult on direct marketing code of practice
The Information Commissioner’s Officer (ICO) is producing a direct marketing code of practice which is now out for public consultation.
BVRLA attends Financial Ombudsman Service workshop
The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.
2020 Leasing Broker Audits
As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.
E-learning will help plug training gap
Over 54% of Leasing Brokers firms audited in the BVRLA’s 2019 programme so far were identified as having gaps in the training their staff had undertaken.
Members reminded to inform HGV customers of Fair Wear & Tear Guide
To help customers be aware of their responsibilities regarding the return condition of their HGV vehicle, the BVRLA is reminding members to share the Fair Wear & Tear Guide at the start of a contract.
Stronger Customer Authentication in card-not-present transactions
The FCA has issued a ‘Dear CEO’ letter regarding the requirements for Strong Customer Authentication in card-not-present e-commerce transactions.
Listen now: new SM&CR podcast
The FCA has published its Inside FCA podcast: Culture and the Senior Managers & Certification Regime, which is a must-listen for firms preparing to implement SM&CR in December.
'Your Car Your Choice'
Wendy Williamson, chief executive of the Independent Automotive Aftermarket Federation (IAAF) joins the BVRLA blog community to look at the challenge of fair competition and the motorist’s right to a variety of service maintenance options.
Government provides guidance on presenting T&Cs to consumers
The Government has produced a good practice guide for businesses on how to help customers better understand contractual terms and privacy policies.
FCA consults on treating vulnerable customers fairly
The Financial Conduct Authority (FCA) has launched a consultation on draft guidance to help firms better understand how to treat vulnerable customers fairly.
BVRLA issues top tips for rental customers hiring this summer
The BVRLA has issued advice to holidaymakers looking to hire a car this summer, a reminder of what customers need to consider for a smooth rental experience.
Top tips for car hire this summer
The British Vehicle Rental and Leasing Association (BVRLA) has issued some top tips for holidaymakers looking to hire a car this summer.