Resource Library

To help customers be aware of their responsibilities regarding the return condition of their HGV vehicle, the BVRLA is reminding members to share the Fair Wear & Tear Guide at the start of a contract.

The FCA has issued a ‘Dear CEO’ letter regarding the requirements for Strong Customer Authentication in card-not-present e-commerce transactions.

The FCA has published its Inside FCA podcast: Culture and the Senior Managers & Certification Regime, which is a must-listen for firms preparing to implement SM&CR in December.

Wendy Williamson, chief executive of the Independent Automotive Aftermarket Federation (IAAF) joins the BVRLA blog community to look at the challenge of fair competition and the motorist’s right to a variety of service maintenance options.

The Government has produced a good practice guide for businesses on how to help customers better understand contractual terms and privacy policies.

The Financial Conduct Authority (FCA) has launched a consultation on draft guidance to help firms better understand how to treat vulnerable customers fairly.

The BVRLA has issued advice to holidaymakers looking to hire a car this summer, a reminder of what customers need to consider for a smooth rental experience.

The British Vehicle Rental and Leasing Association (BVRLA) has issued some top tips for holidaymakers looking to hire a car this summer.

As part of the association’s governance programme, the Automobile Association (AA) conduct audits of rental members and feeds back on areas in which members can improve.

The government has confirmed its intention to launch a breathing space scheme to give those in problem debt the right to legal protections from creditor action while they receive debt advice and enter an appropriate debt solution.

The BVRLA would like to emphasise the importance of making sure customers are aware of their responsibilities regarding the return condition of the vehicle at the start of the contract.

The BVRLA has noted an increase in queries from members regarding customers wanting to reject their vehicle.