Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
The Information Commissioner’s Officer (ICO) is producing a direct marketing code of practice which is now out for public consultation.
The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.
As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.
Over 54% of Leasing Brokers firms audited in the BVRLA’s 2019 programme so far were identified as having gaps in the training their staff had undertaken.
To help customers be aware of their responsibilities regarding the return condition of their HGV vehicle, the BVRLA is reminding members to share the Fair Wear & Tear Guide at the start of a contract.
The FCA has issued a ‘Dear CEO’ letter regarding the requirements for Strong Customer Authentication in card-not-present e-commerce transactions.
The FCA has published its Inside FCA podcast: Culture and the Senior Managers & Certification Regime, which is a must-listen for firms preparing to implement SM&CR in December.
Wendy Williamson, chief executive of the Independent Automotive Aftermarket Federation (IAAF) joins the BVRLA blog community to look at the challenge of fair competition and the motorist’s right to a variety of service maintenance options.
The Government has produced a good practice guide for businesses on how to help customers better understand contractual terms and privacy policies.
The Financial Conduct Authority (FCA) has launched a consultation on draft guidance to help firms better understand how to treat vulnerable customers fairly.
The BVRLA has issued advice to holidaymakers looking to hire a car this summer, a reminder of what customers need to consider for a smooth rental experience.