Keep up to date with the latest news from the BVRLA. You can browse our complete collection of articles below.
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Stronger Customer Authentication in card-not-present transactions
The FCA has issued a ‘Dear CEO’ letter regarding the requirements for Strong Customer Authentication in card-not-present e-commerce transactions.
Listen now: new SM&CR podcast
The FCA has published its Inside FCA podcast: Culture and the Senior Managers & Certification Regime, which is a must-listen for firms preparing to implement SM&CR in December.
'Your Car Your Choice'
Wendy Williamson, chief executive of the Independent Automotive Aftermarket Federation (IAAF) joins the BVRLA blog community to look at the challenge of fair competition and the motorist’s right to a variety of service maintenance options.
Government provides guidance on presenting T&Cs to consumers
The Government has produced a good practice guide for businesses on how to help customers better understand contractual terms and privacy policies.
FCA consults on treating vulnerable customers fairly
The Financial Conduct Authority (FCA) has launched a consultation on draft guidance to help firms better understand how to treat vulnerable customers fairly.
BVRLA issues top tips for rental customers hiring this summer
The BVRLA has issued advice to holidaymakers looking to hire a car this summer, a reminder of what customers need to consider for a smooth rental experience.
Top tips for car hire this summer
The British Vehicle Rental and Leasing Association (BVRLA) has issued some top tips for holidaymakers looking to hire a car this summer.
An overview of rental audit trends
As part of the association’s governance programme, the Automobile Association (AA) conduct audits of rental members and feeds back on areas in which members can improve.
New scheme to give breathing space to those in problem debt
The government has confirmed its intention to launch a breathing space scheme to give those in problem debt the right to legal protections from creditor action while they receive debt advice and enter an appropriate debt solution.
Fair Wear & Tear: A handy guide in the glove box
The BVRLA would like to emphasise the importance of making sure customers are aware of their responsibilities regarding the return condition of the vehicle at the start of the contract.
Consumer rights regarding the rejection of a vehicle
The BVRLA has noted an increase in queries from members regarding customers wanting to reject their vehicle.
Listen again to Fair Wear & Tear webinar
Members have a chance to listen again to the recent Fair Wear & Tear webinar providing valuable insights into the recently updated BVRLA Fair Wear & Tear Standard for Cars.