Resource Library

The BVRLA has produced a new factsheet providing members with advice about how to treat customers in default or arrears who may be experiencing an income reduction.

The BVRLA is reminding members who offer motor finance of the importance of ensuring that all financial promotions are clear, fair and not misleading.

The Financial Conduct Authority (FCA) has today published its annual Sector Views sharing the regulator’s assessment of the risks and potential harm to consumers across financial services markets.

The BVRLA recently met with the Financial Ombudsman Service who explained that affordability has become a common reason for complaints relating to consumer credit.

Advice about looking after your leased vehicle, including servicing and maintaining it, can be obtained from your leasing provider, the vehicle handbook, a local dealership or the vehicle manufacturer’s website. 

Vehicle leasing is a long-term rental agreement that allows you to use a car or van for a set period of time at a fixed monthly price. It is an alternative, and often cheaper, funding solution to buying a new vehicle. But is it for me? Things to consider if you're thinking of leasing a vehicle.

At the end of the contract your vehicle will be returned to the leasing company and assessed to determine whether the vehicle meets the agreed returned condition.

The Information Commissioner’s Officer (ICO) is producing a direct marketing code of practice which is now out for public consultation.

The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.

As 2019 ends, the 2020 schedule for member audits is well under way. For members who have not had a visit this year, expect to hear from BVRLA’s Compliance Team shortly with details of your 2020 visit.

Over 54% of Leasing Brokers firms audited in the BVRLA’s 2019 programme so far were identified as having gaps in the training their staff had undertaken.

To help customers be aware of their responsibilities regarding the return condition of their HGV vehicle, the BVRLA is reminding members to share the Fair Wear & Tear Guide at the start of a contract.