Members can demonstrate high standards of customer care and operations know-how amongst staff, with the Certificate in Vehicle Rental Operator Skills, a recognised accreditation of knowledge, skills and understanding of best practice within the industry.
Candidates sit a series of multiple-choice examination papers which reinforce and test their existing knowledge of the key areas of vehicle rental operations, thereby providing proof of competence. This sends a strong message to customers that the rental firm employs qualified individuals and are keen to develop their staff.
This quality-assured programme is accredited by the IMI (Institute of Motor Industry) and has been designed for rental agents and managers in daily rental and light commercial vehicle rental locations.
There is no requirement for candidates to have taken part in a specific course of instruction. Most candidates will attain the required level of knowledge from on-the-job training after a period of six months' industry experience.
