Resource Library

The BVRLA would like to make members aware of updated guidance from the Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA) to help firms stay compliant.

The BVRLA has responded to the FOS Consultation on temporary changes to reporting complaint outcomes.

After a detailed tender selection process, the BVRLA can announce the appointment of Product Partnership Limited (PPL) to support the provision of its Leasing Broker Governance Programme, effective from 1 October 2021.

The BVRLA’s Leasing Broker Conference takes place in London next week on Thursday 21 October and it’s not too late for members to reserve a FREE place.

BVRLA Leasing and Broker members can reserve a FREE place at this year’s one-day conference taking place on Thursday 21 October at the Royal Institute of British Architects in London.

Advising customers in commercial vehicle fleets can be hard work. Ensuring the knowledge of your teams is up-to-speed can be equally challenging. Luckily the BVRLA offers a helping hand. The next online tutor-led CV regulation course is on 20 October and there are places available.

Due to the growth in new vehicle lead times, the BVRLA has received more queries from members looking for advice on how to handle regulated customer complaints.

The Department for Business, Energy & Industrial Strategy has consulted on reforms to the current competition regime in the UK in order to increase healthy competition in markets and better consumer rights protection.

Is your business meeting the requirements of the FCA’s Senior Manager and Certification Regime for Senior Managers, Certified Staff and other Conduct Staff?

The BVRLA has strengthened its compliance team with the appointment of Harry Madan as Head of Compliance and Governance.

Take advantage of the opportunity to network with expert speakers from Auxillias and Deloitte, leaders from BVRLA’s senior management team and the event headline sponsor, Alphabet at the BVRLA’s upcoming Leasing Broker Conference.

The BVRLA is launching a new express e-Learning module ‘Dealing with Vulnerable Customers’, which will sit within the association’s Essentials e-Learning package.