Resource Library

Earlier this year, the Financial Conduct Authority (FCA) introduced a new reporting requirement for consumer credit firms, relating to reporting from 1 January to 31 December 2025.

The BVRLA’s specialist insight and networking events will continue in 2026, with the trio of Vehicle and Fleet Management (VFM), Residual Value and Remarketing (RVR) and Compliance Forums taking place from February.

As part of its aim to be a smarter regulator, the Financial Conduct Authority (FCA) is making it easier for firms to access FCA regulatory reporting systems.

Members can now access the Commissions Complaints Toolkit, developed for the BVRLA by Konexo, a division of Eversheds Sutherland. This comprehensive resource is designed to support members in preparing to manage customer complaints and determine appropriate outcomes. It provides practical guidance to help inform internal decision-making and strengthen operational readiness.

Members can now access resources to assist them in processing complaints once the Financial Conduct Authority (FCA) pause lifts. Guidance includes that provided during this morning’s ‘Navigating complaints post-pause’ webinar, which is now available for all members to watch back online.

The upcoming redress programme from the Financial Conduct Authority, and how to manage the pause on complaints that will soon lift, was a key discussion point at the final Compliance Forum of the year.

The Financial Conduct Authority (FCA) has issued an update on its work following August's high-profile motor finance judgement delivered by the Supreme Court. Part of the update sees the deadline for consultation responses on a potential redress programme being extended until 12 December 2025.

As part of next month’s Industry Outlook Conference 2025, the ‘Leasing 2.0: Building the Workforce of Tomorrow,’ deep dive will look ahead to the skills and structures needed to drive leasing forward over the next five years.

Mark Hollands, Ombudsman from the Financial Ombudsman Service (FOS) has been confirmed as a speaker at the Compliance Forum next week.

The BVRLA’s Industry Outlook Conference returns this December, bringing together leaders from across the rental and leasing sectors to explore what lies ahead.

The BVRLA’s final Compliance Forum of 2025 is fast approaching, bringing together members and industry experts to unpack some of the most pressing regulatory issues facing the sector.