Members can now access resources to assist them in processing complaints once the Financial Conduct Authority (FCA) pause lifts. Guidance includes that provided during this morning’s ‘Navigating complaints post-pause’ webinar, which is now available for all members to watch back online.
Members can access the webinar recording via the BVRLA website.
In addition, following their address as part of the Compliance Forum, the S&W team created a short document on the Motor Finance Redress Scheme that details what is next for out-of-scope firms. The document gives an update on the current situation and timeline, as well as providing a compliance checklist and overview of key takeaways.
The association will continue to provide updates, resources, and practical support as more details on the redress framework are confirmed.
Email [email protected] with any questions.
