Resource Library

The BVRLA would like to make members aware of updated guidance from the Financial Ombudsman Service (FOS) and Financial Conduct Authority (FCA) to help firms stay compliant.

Due to the growth in new vehicle lead times, the BVRLA has received more queries from members looking for advice on how to handle regulated customer complaints.

The Financial Conduct Authority (FCA) is re-issuing the Covid-19 Impact Survey it sent out to regulated motor finance firms earlier in August.

The Financial Conduct Authority (FCA) has announced further changes to the statutory Information Sheets which all lenders must send with letters notifying customers of their arrears and defaults.

A recent Court of Appeal decision in the mortgage sector has highlighted the importance of following the Financial Conduct Authority’s rules on commission disclosure.

The BVRLA requires all members to ensure that employees are adequately trained to a standard at least as high as that provided by the BVRLA’s accredited training programmes.

The Financial Conduct Authority has published a consultation paper that proposes to move some decisions from its Regulatory Decisions Committee to its Authorisations, Supervision and Enforcement Divisions.

The BVRLA has submitted its formal response to the Financial Conduct Authority consultation on a new Consumer Duty.

The Financial Conduct Authority has consulted on a proposed new Consumer Duty which aims to increase the level of protection for consumers during all stages of a products lifecycle.

Members who are regulated by the Financial Conduct Authority are being advised that the next wave of the regulator’s Covid-19 Impact Survey is being issued between 2 and 6 August.

The Financial Conduct Authority has published its Annual Report and Accounts, outlining the work undertaken in response to the pandemic, key priorities, cross-cutting priorities and priorities within specific sectors.

The Financial Conduct Authority has published two new short videos to support regulated firms with making financial promotions compliant.