Resource Library

How to handle customer complaints relating to the quality of goods will be the focus of an upcoming workshop, hosted by the Financial Ombudsman Service (FOS). BVRLA members have been invited to join the session which is taking place online from 09:30-12:30 on Tuesday 13 May.

Commissions Disclosure and its impact on members will be the focal point of a keynote presentation from Wayne Gibbard of Shoosmiths at the upcoming Compliance Forum, taking place at Shoosmiths in London on 28 May.

Following the conclusion of the recent Supreme Court hearing on motor finance - the ‘Hopcraft appeal’ - the BVRLA’s Legal and Membership Director, Shashi Maharaj, has recorded this podcast highlighting key themes and areas of focus. He attended the hearing online each day and has shared insights most relevant to members.

From 6 April 2025, updated rules relating to fake reviews and drip pricing came into effect. The changes were brought in under the Digital Markets, Competition and Consumers Act 2024 (DMCCA), replacing the current Consumer Protection from Unfair Trading Regulations (CPUTRs) 2008.

Following the conclusion of the recent Supreme Court hearing on motor finance - the ‘Hopcraft appeal’ - the BVRLA’s Legal and Membership Director, Shashi Maharaj, has recorded a podcast highlighting key themes and areas of focus. He attended the hearing online each day and has shared insights most relevant to members.

The BVRLA’s Legal and Membership Director Shashi Maharaj attended the Supreme Court hearing on motor finance last week. Here, he summarises each days’ proceedings.

The Financial Ombudsman Service (FOS) will introduce case fees for claims management companies and other professional representatives (such as law firms) from today (1 April).

Toby Poston, BVRLA Chief Executive comments: Much of the motor finance industry’s attention rests on Lord Reed, Lord Hodge, Lord Lloyd-Jones, Lord Briggs and Lord Hamblen this week.  

The Financial Ombudsman Service (FOS) will implement transitional arrangements for charging case fees to financial businesses before introducing fees for professional representatives from 1 April 2025.

The Supreme Court’s hearing on the motor finance judgment from October is taking place next week. The appeal will run from 1-3 April with a ruling expected in the weeks that follow. The case and its ongoing impact on the sector will lead the agenda of the first Compliance Forum of 2025, taking place on 28 May.

The FCA highlighted that it is pleased to see that the Consumer Duty has further heightened firms’ focus on ensuring good outcomes for customers in a vulnerable situation. Protecting customers in such situation was outlined to remain a key priority for the regulator.

The Financial Conduct Authority (FCA) has published examples of Good and Poor Practice for supporting customers in vulnerable circumstances, as part of its Vulnerability Review. The output outlines some specific examples for members to apply to their businesses.