Resource Library

The Financial Ombudsman Service (FOS) has launched a short consultation seeking views on the interest rate that it applies to compensation awarded to consumers.

The Supreme Court’s judgment on April’s motor finance appeal is expected in the coming weeks, and the Financial Conduct Authority (FCA) has now set out its key considerations for a potential redress scheme in response.

The BVRLA’s latest Compliance Forum brought together sixty members and expert speakers to explore the most pressing compliance and regulatory issues facing members. Hosted by Shoosmiths, the event offered attendees a series of practical insights and actionable advice to take back to their organisations.

As the regulatory landscape continues to evolve, it’s more important than ever for members to regularly review their processes to ensure compliance and protect customer trust. Through the BVRLA’s ongoing inspection programme, it has seen some recurring themes that serve as useful reminders for everyone.

Members are encouraged to save the date of Thursday 9 October for the association’s next Leasing Broker Conference.

HM Treasury yesterday (19 May) published a consultation about reforming the Consumer Credit Act (CCA).

The Financial Conduct Authority (FCA) has outlined its plans for changes to consumer credit regulatory returns. The publication of Policy Statement PS25/3 follows last year’s CP24/19 consultation. The BVRLA submitted a response on behalf of members, drawing on feedback from its committees and working groups.

Charlotte Matthews, Consumer Policy Manager at the Financial Conduct Authority (FCA), will present insights from the FCA’s Vulnerability Review as part of the BVRLA’s next Compliance Forum. The half-day event will take place on Wednesday 28 May at Shoosmiths London, bringing together compliance professionals to deep dive into current regulatory challenges.

Two pieces of guidance, spanning what is required for vehicle movement between GB mainland and Northern Ireland, and staying compliant with consumer regulations on unfair trading practices, are now available to members.

How to handle customer complaints relating to the quality of goods will be the focus of an upcoming workshop, hosted by the Financial Ombudsman Service (FOS). BVRLA members have been invited to join the session which is taking place online from 09:30-12:30 on Tuesday 13 May.

Commissions Disclosure and its impact on members will be the focal point of a keynote presentation from Wayne Gibbard of Shoosmiths at the upcoming Compliance Forum, taking place at Shoosmiths in London on 28 May.

Following the conclusion of the recent Supreme Court hearing on motor finance - the ‘Hopcraft appeal’ - the BVRLA’s Legal and Membership Director, Shashi Maharaj, has recorded this podcast highlighting key themes and areas of focus. He attended the hearing online each day and has shared insights most relevant to members.