Resource Library

Earlier this year, the Financial Conduct Authority (FCA) introduced a new reporting requirement for consumer credit firms, relating to reporting from 1 January to 31 December 2025.

Members can now access the Commissions Complaints Toolkit, developed for the BVRLA by Konexo, a division of Eversheds Sutherland. This comprehensive resource is designed to support members in preparing to manage customer complaints and determine appropriate outcomes. It provides practical guidance to help inform internal decision-making and strengthen operational readiness.

Members can now access resources to assist them in processing complaints once the Financial Conduct Authority (FCA) pause lifts. Guidance includes that provided during this morning’s ‘Navigating complaints post-pause’ webinar, which is now available for all members to watch back online.

The upcoming redress programme from the Financial Conduct Authority, and how to manage the pause on complaints that will soon lift, was a key discussion point at the final Compliance Forum of the year.

The Financial Conduct Authority (FCA) has issued an update on its work following August's high-profile motor finance judgement delivered by the Supreme Court. Part of the update sees the deadline for consultation responses on a potential redress programme being extended until 12 December 2025.

Mark Hollands, Ombudsman from the Financial Ombudsman Service (FOS) has been confirmed as a speaker at the Compliance Forum next week.

The Financial Conduct Authority (FCA) has published an update on how the Consumer Duty continues to shape its work to support growth, simplify regulation, and maintain consumer protection.

The BVRLA’s Compliance Forum returns on Wednesday 12 November, with the packed agenda spanning non-financial misconduct, the FCA’s redress consultation, and what is in store for 2026.

The Financial Conduct Authority (FCA) has created a data room during the consultation period for the Motor finance consumer redress scheme.

The final series of BVRLA Forums for 2025 are coming up, with the opportunity for non-subscribers to ‘try before you subscribe’ for 2026.

Last week’s Leasing Broker Conference brought together over 200 delegates to share ideas, insights, and perspectives on the future of the sector. With the title ‘Scaling Smart: Business Growth in a Regulated Landscape,’ the thread throughout the event was smart, sustainable business growth in an ever-evolving regulatory environment.