Resource Library

Members can now access resources to assist them in processing complaints once the Financial Conduct Authority (FCA) pause lifts. Guidance includes that provided during this morning’s ‘Navigating complaints post-pause’ webinar, which is now available for all members to watch back online.

The upcoming redress programme from the Financial Conduct Authority, and how to manage the pause on complaints that will soon lift, was a key discussion point at the final Compliance Forum of the year.

The Financial Conduct Authority (FCA) has issued an update on its work following August's high-profile motor finance judgement delivered by the Supreme Court. Part of the update sees the deadline for consultation responses on a potential redress programme being extended until 12 December 2025.

Mark Hollands, Ombudsman from the Financial Ombudsman Service (FOS) has been confirmed as a speaker at the Compliance Forum next week.

The Financial Conduct Authority (FCA) has published an update on how the Consumer Duty continues to shape its work to support growth, simplify regulation, and maintain consumer protection.

The BVRLA’s Compliance Forum returns on Wednesday 12 November, with the packed agenda spanning non-financial misconduct, the FCA’s redress consultation, and what is in store for 2026.

The Financial Conduct Authority (FCA) has created a data room during the consultation period for the Motor finance consumer redress scheme.

The final series of BVRLA Forums for 2025 are coming up, with the opportunity for non-subscribers to ‘try before you subscribe’ for 2026.

Last week’s Leasing Broker Conference brought together over 200 delegates to share ideas, insights, and perspectives on the future of the sector. With the title ‘Scaling Smart: Business Growth in a Regulated Landscape,’ the thread throughout the event was smart, sustainable business growth in an ever-evolving regulatory environment.

The Financial Conduct Authority has joined forces with the Solicitors Regulation Authority (SRA), Information Commissioner’s Office (ICO) and Advertising Standards Authority (ASA) to address poor practices among some claims management companies (CMCs) and law firms involved in motor finance claims.

The Financial Conduct Authority (FCA) has published its consultation paper relating to the motor finance redress scheme that follows August’s Supreme Court ruling. The consultation will run until 18 November with an expectation that the scheme will be operational early next year.