Resource Library

Members can now hear the quick, actionable wins that improve customer satisfaction and staff well-being, especially during peak seasons. The tips were shared as part of the association’s recent ‘Quick Wins’ webinar, which was free to BVRLA members. 

With the festive season fast approaching, now is the time to check your VE103B stock levels. The cut-off date for VE103B orders to be delivered before Christmas will be Tuesday 17 December.

Sharp increases in Vehicle Excise Duty (VED) announced by the Chancellor last month are expected to have a notable impact on the rental sector. Having targeted non-electric vehicles with high increases from April 2025, the revised VED rates were discussed as part of the BBC’s Wake Up to Money radio show last week.

A new service is now available in the Driver and vehicle account, an account drivers can set up on GOV.UK to check all the details held by the Driver and Vehicle Licensing Agency (DVLA).

As 2025 approaches, enhancing customer experience is key to staying competitive, particularly in a fast-evolving industry.

Maintaining high standards and customer confidence is essential for BVRLA members, and the association’s Rental Inspection Programme has recently been upgraded to strengthen compliance and accountability across the sector. Key contacts at affected members have been notified of the changes.

A free webinar for members titled ‘Driving Efficiency: Time-Saving Strategies for Success,’ sponsored by Coastr, will take place tomorrow (25 September) at 9am.

Managing customer expectations, optimising internal workflows, and minimising vehicle downtime are all essential business priorities that can consume significant time and resources. The BVRLA's upcoming Industry Outlook webinar will offer members strategies to reclaim that valuable time without compromising performance.

In this blog, Harry Madan, Head of Compliance and Governance, takes you through the updates to the current Rental and Commercial Vehicle (CV) Governance Programme.

The annual Member Survey is now open, giving BVRLA members the chance to share views on what the association does well and where it has the opportunity to improve.

Advanced technology solutions play a vital role in helping rental companies get off the ground or achieve their growth ambitions. Mark Assad from MCVR will explain exactly how when he joins the line-up at the BVRLA’s upcoming Industry Outlook webinar later this month.