Certificate in Vehicle Rental Operator Skills

This Certificate demonstrates a recognised level of knowledge, skills and understanding of best practice within the industry.

Candidates sit a series of multiple-choice examination papers which reinforces and tests their existing knowledge of the key areas of vehicle rental operations thereby providing proof of competence.

This quality assured programme is accredited by the IMI (Institute of Motor Industry) and has been designed to benefit both staff and their employers.

Who will benefit?

Rental agents and managers in daily rental and light commercial vehicle rental locations.

There is no requirement for candidates to have taken part in a specific course of instruction.  Most candidates will attain the required level of knowledge from on-the-job training after a period of six months' industry experience. 

Whilst not necessary, you may benefit from attending the "Introduction to Daily Rental", or any other BVRLA training course for daily rental operators. Candidates that have attended their own structured training programmes through their own member companies will also benefit as certification will demonstrate their improved knowledge and understanding.

Examination overview

It is recommended that candidates sit the full suite of five examinations so that their knowledge is reinforced in all of the key areas of understanding.

  • Paper 1 - General Vehicle Rental Operator Skills
  • Paper 2 - Insurance Practice
  • Paper 3 - Tariff Interpretation
  • Paper 4 - Overseas Hire and Hirers
  • Paper 5 - Light Commercial Vehicles

Candidates must be successful in Papers 1 and 2 (which are compulsory) and in EITHER 3, 4 or 5 to be awarded the certificate. 

The papers are sat back-to-back, at one of our examination centres in Amersham, Wolverhampton and Glasgow. 

The pass mark is 60% for each paper.

You can access the full examination syllabus online.

You can access the FAQ document here.

 

Benefits

  • Provides industry-wide recognition of skills and competence
  • Improves employee confidence
  • Identifies talented individuals in the work place
  • Sends positive message to customers about the quality of the rental operation

Duration

1 hour per exam (5 hours maximum).

Cost

The price for BVRLA members is £160+VAT.

The price for non-BVRLA members is £190+VAT.

Taking part in the BVRLA exams demonstrates the commitment that Arnold Clark has to providing staff with the highest quality of training to enable them to have the knowledge and understanding required to recommend the best products for our customers. The BVRLA award is recognised and demonstrates to our customers that our staff have not only met the Arnold Clark standard, but have met the standards set by the rental and leasing industry.

- Margaret Speirs, Car & Van Rental Operations Manager, Arnold Clark

 


Cancellation Policy 
Requests for cancellation of a training course booking must be received in writing via email to training@bvrla.co.uk for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.

Postponements
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.

Substitutions
You can request the substitution of a delegate for another in writing as per the cancellations policy above to training@bvrla.co.uk. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.