Naveed Asif, Consumer Credit Consultant at the Consumer Credit Advisory Services (CCAS) shares tips for leasing brokers in a new interview with BVRLA Director of Fleet Services Amanda Brandon.
Naveed gives an overview of trends from the leasing broker audit programme, which CCAS carry out for the BVRLA. He also talks about complaint handling, using complaints as a gift and the broker’s role in forbearance support for consumers.
The full interview can be viewed on the BVRLA website and anybody wanting to find out more about sharing industry expertise by taking part in a BVRLA interview should email firstname.lastname@example.org.
Members can still access presentation slides from the Motor Finance breakout session of the BVRLA’s Fleets in Charge conference, which featured Naveed as a contributor.