Tailor your customer facing documentation

Naveed Asif, Compliance Consultant at the Consumer Credit Advisory Service talks to BVRLA Director of Fleet Services Amanda Brandon, about best practice, tips on complaint handling and other helpful advice, in this 23-minute interview

The interview covers the following key points:

  • Overview of trends from the leasing broker audit programme
  • Complaint handling and using complaints as a gift
  • Brokers role in forbearance support for consumers