The association’s practical Fair Wear & Tear training course focuses on the application of the BVRLA's Fair Wear & Tear Standards and Code of Conduct in a real-life scenario.
It includes classroom-based teaching, demonstrations and practical exercises using real end-of-lease vehicles, all designed to develop the competence of the learner, which in turn will support members’ complaints procedures.
The course content allows delegates to develop an understanding of the BVRLA Fair Wear & Tear Standards, which includes the recently updated Standard for Cars. The updated Standard gives more information about the type and quantity of chips, dents and scratches that are acceptable or unacceptable.
After completing this course attendees will understand what customers can expect when a vehicle is returned after a lease or rental. They will have the confidence to professionally communicate with drivers, customers and fleet managers on return standards and be able to undertake an internal and external inspection of a vehicle using the guidelines. They will also be able to identify and select the potential repair methods available.
Read the BVRLA Blog ‘Up close and personal with Fair Wear & Tear’