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The BVRLA’s government-approved Alternative Dispute Resolution (ADR) service handled more cases than ever before during 2019 handling 2,351 cases, up 21% year-on-year.

The British Vehicle Rental and Leasing Association (BVRLA) has issued some top tips for holidaymakers looking to hire a car this summer.

The association’s practical Fair Wear & Tear training course focuses on the application of the BVRLA's Fair Wear & Tear Standards and Code of Conduct in a real-life scenario.

Your questions answered about vehicle rental

The BVRLA is hosting a 45-minute webinar at 2pm on Wednesday 22 May, focusing on the BVRLA’s updated Fair Wear & Tear Standard for Cars.

By proactively promoting BVRLA membership, rental and leasing members can attract those consumers looking for a trusted, professional operator who adheres to an industry code and offers access to a free ADR.

The BVRLA is hosting two webinars focusing on the BVRLA’s Car Fair Wear & Tear Guide and VE103Bs, the document required when taking a rented or leased vehicle abroad.

The latest edition of BVRLA News.

Marcia Scott, Head of Service Delivery at Manheim Inspection Services explains how blending practical and traditional methods is aiding learning on BVRLA’s Fair Wear & Tear course.

Rental vehicles provide individuals and businesses with a safe, flexible, cost-effective and hassle-free transport solution. With more people opting for vehicle 'usership' over 'ownership', it is no surprise that there are over 11m car rental transactions and 5m van rental transactions every year in the UK.

The BVRLA has published its latest BVRLA Blog which shares some good practice on complaint handling and explains how good customer service can be as simple as ABC…

The BVRLA has updated its Codes of Conduct and is encouraging members to familiarise themselves with the latest versions, which have now been published on the BVRLA website.