It is important that all members are taking steps to keep colleagues and processes up to speed with the latest regulations and market trends. Targeted learning and development support for teams will help colleagues gain confidence in achieving their self-improvement goals and meet the BVRLA’s Code of Conduct standards.
Members looking to develop from within can now access the BVRLA’s training course calendar for 2024. The varied instructor-led programme spans vehicle technology, customer service, product developments and more, giving members the opportunity to upskill their team and grow their business.
The Commercial Vehicle and Minibus Code of Conduct, one of five sector-specific codes clarifying standards for the BVRLA’s different types of member, was updated in January 2020, the code includes an edited principle on staff training including the ability to identify and report suspicious behaviours.
The Financial Ombudsman Service has recently set out its expectations for firms in dealing with complaints to its service. A letter outlining the expectations was sent out a letter to financial services firms from the Deputy Chief Ombudsman, James Dipple-Johnstone.
Rental vehicles provide individuals and businesses with a safe, flexible, cost-effective and hassle-free transport solution. With more people opting for vehicle 'usership' over 'ownership', it is no surprise that there are over 11m car rental transactions and 5m van rental transactions every year in the UK.
Members who are due to have an audit this year can expect to receive a letter from the association’s Compliance Team shortly, confirming details about the visit and what will be involved.
The FCA's new Consumer Duty regime brings a significant change in how regulated firms need to operate. Below, we address Frequently Asked Questions (FAQs) to support members through this process. Contact the team directly if you require further assistance.
In the latest BVRLA blog, published as part of Compliance Week 2022, the association’s Head of Compliance, Harry Madan, looks at the BVRLA’s inspection programmes and how members can prepare.
The BVRLA requires all members to ensure that employees are adequately trained to a standard at least as high as that provided by the BVRLA’s accredited training programmes.
Taking part in the BVRLA Governance Programme is a mandatory requirement for rental members and those who are due an audit will be contacted by the AA’s Prestige Fleet Servicing team to book an inspection date.
The Leasing and Fleet Management Code of Conduct, one of five sector-specific codes clarifying standards for the BVRLA’s different types of member, was updated in January 2019, the code now includes an edited principle on staff training including the ability to identify and report suspicious behaviours.
The BVRLA can confirm that face-to-face rental branch inspections will still take place throughout the second national lockdown in England. They will be carried out by Prestige Fleet Servicing from the AA.