It is important that all members are taking steps to keep colleagues and processes up to speed with the latest regulations and market trends. Targeted learning and development support for teams will help colleagues gain confidence in achieving their self-improvement goals and meet the BVRLA’s Code of Conduct standards.
The association can support members with training on key topics such as Consumer Duty, Leasing product training and Rental Customer Service support.
Staff retention and support is one of members’ Top 5 business challenges this year, as reflected in the Industry Outlook survey results. Members have found the BVRLA training to be relevant, engaging, and vital support for their teams:
Chloe Cooper from Santander Consumer UK Plc "Karen (the trainer) was very knowledgeable and engaging throughout the training, giving lots of in-depth examples which helped me understand the content."
Daksha Mistry from Auxillias Limited "Jon (the trainer) was brilliant - he was engaging and did that bit extra to tailor the course to our needs. We would certainly recommend him and use him again."
Paul Ames at Sogo Mobility "The session was very informative, and the instructor was very knowledgeable and showed great experience in the industry."
For a tailored solution for your business, contact [email protected] to discuss your options.
See the range of courses, qualifications and e-learning solutions available at BVRLA Learning and Development. The Codes of Conduct can also be viewed online.
