The Financial Conduct Authority (FCA) has launched a Treating Customers Fairly campaign to help regulated businesses to understand what is expected of them.
The campaign focuses on six customer outcomes that firms should try to achieve.
Treating customers fairly is a requirement for all regulated firms, no matter their size or the nature of the activities they undertake. Firms need to consider the fair treatment of customers throughout the entire customer journey - both before and after entering into a contract.
The FCA says that “having customers at the heart of your business and ensuring a good culture at your firm is imperative to ensuring that customers are treated fairly.”
The regulator is publishing a series of short videos relating to customer credit. Treating Customers Fairly is the first in the series.
