Customer expectations in the motor finance sector are shifting rapidly, shaped by an evolving media landscape, wider economic pressures, and high-profile court cases influencing perceptions of how finance is delivered.
For brokers, understanding these changes and identifying the opportunities they create has never been more important.
Next month’s BVRLA Leasing Broker Conference will give attendees exclusive insights into the latest customer trends, together with practical strategies to adapt and succeed in a changing market.
A highlight of the agenda will be a panel discussion hosted by Richard Chadwick from Alphabet GB. The session will explore customer behaviour trends, from digital-first journeys to growing demands around value, service, and sustainability. Panellists Lee Jones of Fleet Procure, Luke Mears of VIP Gateway, and Paul Harrison of leasing.com will share real-world experiences and actionable takeaways to help brokers understand what customers want and how to build long-term trust and loyalty.
The Leasing Broker Conference will be held at the Advanced Manufacturing Training Centre (ATMC) in Coventry on Thursday 9 October. More information and booking details can be found at LeasingBrokerConference.co.uk.
The 2025 Conference is supported by Chery as headline sponsor. Broker News returns as media partner, with further support from Fleet Procure, INEOS Grenadier, leasing.com, and Tracker.
