The BVRLA has launched a new online, instructor-led training course to support those working in a customer facing role or dealing with complaints in a regulated business.
This half-day course will take place on Tuesday 9 February at 10.00am, and there are also dates scheduled in May, September and December.
The course focuses on customers’ common areas of concern including Covid-19, Forbearance and Safeguarding-related complaints.
The course is designed to help delegates to better understand customer contracts, reduce the risk of potential complaints, and learn what a good complaints system looks like. It covers:
- If you do get a complaint, how to ensure you fully understand the problem or complaint?
- How to respond to a complaint?
- Who should send the final response?
- If the response is not fully accepted are you aware of the BVRLA dispute resolution service?