Launch of new Consumer Duty 5-step programme

The Financial Conduct Authority (FCA) is surveying large advice firms to see how they have implemented the Consumer Duty regulations since it came into force last summer.

Consumer Duty Training Programme.png

How has your Consumer Duty journey been going? Are you sure you are meeting the FCA's expectations? Do you have unanswered questions relating to the regulations?

The BVRLA is launching a programme of learning on Consumer Duty regulations to answer questions and boost confidence with meeting the FCA's expectations.

It is open to anyone involved with or responsible for the monitoring, analysing, or reporting of customer outcomes and preparing for audit.

The new 5-step programme will provide additional practical insights and guidance around all aspects of compliance within the new regulatory framework. As the Duty is outcomes focussed, the workshop stage of the programme offers the chance to gain further clarity and understanding of its requirements.

The key learning outcomes are:

  • Reflect on how the four core Consumer Duty elements have been embedded and integrated into your business and the impact this has had on your processes, staff, and customer experience
  • Explore and provide practical and relevant examples of good customer outcomes throughout your product life cycle and customer journey
  • Focus on what you need to do regarding your ongoing monitoring and reporting obligations under the new duty (Including preparation for your Board Report assessment and BVRLA Audit)
  • Increase your confidence that your business can successfully achieve compliance within the obligations set out within the Consumer Duty framework.

This course, alongside the whole course portfolio, can be 'Driven by You' exclusively for your business. Visit the BVRLA Driven By You page to find out more.

Visit the course page to book your place or email [email protected].

Also see the BVRLA’s guidance page on Consumer Duty.