The latest guest to join the BVRLA blogging community is Tony Doidge, trainer and FCA Compliance Consultant. He explains that its best to get into good compliance habits sooner rather than later.
Although Tony has now fully embraced compliance, he explains how that hadn’t always been the case during his career as a hungry salesman.
Tony had his lightbulb moment when an auditor took the time to explain that compliance was not only there to protect customers but also to protect him against any potential complaints. It was no coincidence that the sales people who complied were trusted more by customers. This in turn led to more sales and more referrals.
Tony feels that the FCA will become more involved in the sales process and he advises that it’s easier to get into the good habit of being compliant now, rather than falling so far behind in your skill sets that it’s difficult to catch up.
