FCA consults on treatment of vulnerable customers 

The Financial Conduct Authority is consulting on draft guidance intended to bring about a shift in behaviour that places the fair treatment of vulnerable customers at the heart of company culture.

The FCA aims to provide clarity and focus regulated firms’ attention on what they should do to comply with its Principles and ensure that the fair treatment of vulnerable consumers is properly embedded in their culture, policies and processes.  

Finalised guidance will support discussions between firms and supervisors about how they treat vulnerable consumers. It will also help the regulator to hold firms to account if they breach the Principles. 

The consultation, which closes on 30 September, can be read in full on the FCA website. 

Any members wanting to share their views should email policy@bvrla.co.uk