A new course from the BVRLA offers practical steps and best practice in the implementation of the new Consumer Duty, with the first date coming up on 26 October.
The course is aimed at small vehicle leasing brokerages and daily rental firms who do some regulated business. It is also suitable for those responsible for compliance in larger firms.
With a tight implementation timeline, the course will introduce a project-planning tool to help you meet the scheduled milestones. Taking some typical products and services in vehicle leasing, the course will help you analyse your fair value assessments and work through examples of relevant narratives for customer understanding. The course will help you map the customer journey with the four outcomes and cross-cutting rules in mind.
A typical supply chain will be reviewed, looking at proposals for how you might work with them and the information you should expect to receive in return. Vulnerable customers and the characteristics of vulnerability will also be covered, with the course also featuring an explanation of the latest terms to enter the industry’s vocabulary because of these new obligations.
Course dates coming up are 26 October (places still available), 10 November, and 17 November.
More information and sign up: 'Implementing the new Consumer Duty in your brokerage’.
