As the new Financial Conduct Authority Consumer Duty rules take effect, the BVRLA's Legal and Membership Director, Shashi Maharaj, provides members with an update. The BVRLA is here to support members on their Consumer Duty journey. The new regulations aim to put the consumer first, and the BVRLA is committed to helping members comply.
On the Consumer Duty guidance page, you'll find a range of resources to help with Consumer Duty implementation:
- Best practice guides with practical tips for meeting the new standards
- Checklists to audit businesses against the key requirements
- Template documents
- Webinars explaining the new rules
There are also three Consumer Duty training courses available to members:
- Implementing the new Consumer Duty in your Brokerage
- Consumer Duty - Supervising and Managing your teams
- Consumer Duty - Customer Service and Compliant Sales Professionals
