The BVRLA has published its latest BVRLA Blog which shares some good practice on complaint handling and explains how good customer service can be as simple as ABC…
Handling over 2,000 complaints a year from members’ customers in the UK and Europe as well as around 4,000 email enquiries every month, the BVRLA Alternative Dispute Resolution (ADR) team has developed a great understanding of what makes good customer service.
Overseeing the ADR service, BVRLA Operations Manager, Amanda Brandon explains how the information gleaned from complaints can help to identify common areas that can be addressed through training, guidance and advice to members.
In her blog, Amanda also shares her ‘ABC of Good practice’ when it comes to customer service: Read Amanda’s blog here on the BVRLA website.
The BVRLA Blog shares knowledge, experiences and views of subject specialists and industry experts covering a range of topics of interest to those operating in, or engaging with vehicle rental, leasing and fleets. Those interested in joining the BVRLA Blogger community should contact the BVRLA Communications team.