Elevating Standards: BVRLA's Rental Fundamentals

Traveller numbers and rental demand continue to climb as pre-pandemic habits return. As demand increases, it is more important than ever that the UK’s rental sector protects its reputation and ensures that customers see rental as a trusted mobility solution.

BVRLA members are already committed to supporting the association’s efforts in raising standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

The rental-focused e-learning package 'Rental Fundamentals' covers operational topics such as Rental Vehicle Security Scheme (RVSS) suspicious behaviours, driver qualification, and GDPR requirements. Beyond that, modules cover customer service, renting electric vehicles, and much more. The full package includes 11 modules delivering total content of 3 hours 20 minutes. Learners can stop and start when they have time, going at their own pace because progress is saved automatically.

A single licence costs £89.95 +VAT for 12 month's access. All content is available at the user’s convenience and can be completed online. It is designed to fit around the working day and can be accessed via any device with internet connection.

Input from the Learning and Development Rental Working Group has helped shape the rental e-learning package, it meets more member needs and supports business requirements. It is suitable for rental agents and managers in daily rental and light commercial vehicle rental locations.

Email [email protected] to sign up for your 12-month licence.

BVRLA | Rental Fundamentals.