The Financial Conduct Authority (FCA) is hosting a sector-based webinar in November on the Consumer Duty to help firms understand its expectations and prepare for implementation.
The Consumer Duty will set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first.
The retail lending webinar is on 1 November at 2pm (register for this webinar).
The FCA will focus on its expectations for firms, key milestones during the implementation period, what it means by outcomes-based regulation, and what the Consumer Duty means for each sector. It will also take questions. The webinar will be available on-demand following the live event.
The FCA has also published a new area of its website dedicated to the Consumer Duty. It contains all relevant publications, key milestones, and information on its latest events.
Members may also be interested in What firms and customers can expect from the consumer duty and other regulatory reforms - a piece from Sheldon Mills, Executive Director, Consumers and Competition on the Consumer Duty at the FCA.
These resources from the FCA are available to BVRLA members in addition to a suite of materials from the association directly. The BVRLA’s dedicated Consumer Duty guidance page includes details on what is expected of members and by when. Is also features the association’s recent ‘Deep Dive’ webinars and a link to download the Implementation Plan guide.
