BVRLA consultation response on the new Consumer Duty

The Financial Conduct Authority has consulted on a proposed new Consumer Duty which aims to increase the level of protection for consumers during all stages of a products lifecycle.

The BVRLA has submitted a response to the FCA's proposals for a new Consumer Duty, highlighting what problems the new regulation might bring for firms.

The issues raised focussed on how existing regulation works to protect consumers and how firms in our sector are meeting these requirements.