Masterclass in managing Penalty Charge Notices

The BVRLA has launched a new remote learning course to support members with dealing with road traffic offences and penalty charge notices.

The half-day Penalty Charge Notice Masterclass course will provide delegates with: 

  • A full understanding of all the different types of penalty regimes 

  • When you can and cannot transfer liability 

  • What to do when things go wrong  

  • How to handle customer complaints regarding penalties/offences. 

Upon completion of the course, delegates will better understand how to appeal against decisions by enforcement authorities, how to make statutory declarations and how to support colleagues also handling PCNs.  

BVRLA Head of Learning & Development Mark Pow said: “The number of fines issued relating to road traffic and other offences have grown dramatically over the last 10 years and members are having to spend more time dealing with penalty notices incurred by their customers and drivers.  

“The situation is further complicated as each road traffic offence is governed by its own legislation and process. This course will be beneficial to any organisation within membership facing these challenges or receiving customer complaints relating to PCNs.”  

The next available course date is 9 June 2021, and will be delivered as an interactive course, full of exercises, case studies and demonstrations. The trainers are BVRLA’s Director of Fleet Services, Amanda Brandon and Compliance & Governance Officer, Hayleigh Morris.

The BVRLA’s Guide to Road Traffic Offences is also a useful resource to support members.