The Driver and Vehicle Licensing Agency has issued an update on the latest developments with staff taking industrial action warning that a further round of strikes are being planned.
The Public and Commercial Services Union is asking its members to take a second round of industrial action between Tuesday 4 May and Friday 7 May. During the first, contingency measures were put in place to mitigate against any impact on paper application services and these worked effectively. The DVLA will deploy these contingency measures again if the planned industrial action goes ahead.
DVLA’s online services will continue to be available and are the quickest and easiest way to get in touch.
The DVLA has published its strategic plan for 2021 to 2024, setting out the strategic direction for the agency for the next three years. The BVRLA is pleased to see that the DVLA is focussing on developing more customer-focused services and services which meet their customers’ needs, whether they are individuals, businesses or other public sector organisations.
The recognition that its customers are businesses as well as individuals is important as the association pushes forward its work with DVLA to transition more services to a bulk digital solution.