Fair Wear and Tear: communication is key in 2022

At the beginning of 2022, the BVRLA is asking members to look at how their end of contract process is communicated – is it clear to your customers? 

The BVRLA regularly receives complaints from customers who were not sure of the return condition of their vehicle at the end of a lease or subscription. 

The BVRLA Fair Wear and Tear Guide, available in hard copy or electronic version, is ideal for supporting your business in communicating clearly what to expect at the end of a contract. To discuss your requirements email fleet@bvrla.co.uk and the association will provide you with a tailored solution which fits your needs and budget. 

The BVRLA has produced some tips for customers about returning a leased vehicle, including inspecting the condition. A communications toolkit has been developed to help members promote the Return your lease tips. To request co-branded versions of the printed material, contact the BVRLA Communications team