Essential training for employees who are new to rental

The BVRLA’s Your Introduction to Daily Rental course provides a solid foundation for the skills and knowledge required to work in a customer facing role in today’s daily vehicle rental sector.

Suitable for those new to rental or in need of a refresher, this course is designed for front of house rental operators, customer service agents, daily rental receptionist staff and daily rental administrators.

Attending the course will give you a head start in the following topics:

  • Improving your Marketing;
  • How to give great customer service;
  • Customer qualification;
  • Legislation for rental companies;
  • Insurance practices;
  • Tariff interpretation;
  • Overseas rentals;
  • Light commercial vehicles (LCVs);
  • Vehicle Handover and Return;
  • Counter Terrorism update keeping our people, assets and customers safe.

The course is the last one of 2019 and will take place on the Tuesday 3 December in Amersham.

Find out more and book a place.