Resource Library

Fraudsters are becoming increasingly bold and sophisticated in their attempts to exploit the vehicle rental sector. Over the summer, BVRLA members have reported a rise in suspicious bookings and scams, with criminals using a variety of tactics to get around security checks.

Amanda Brandon, the BVRLA’s Director of Member Engagement looks at tactics used by criminals and fraudsters who are increasingly targeting the rental sector. Recent intelligence shared by BVRLA members highlights the methods being used and the steps companies can take to protect themselves, their customers, and the wider industry.

BVRLA members are committed to raise standards and delivering consistently good customer experiences. By agreeing to meet the standards in the Code of Conduct, members are helping the association raise the bar. The BVRLA’s training programme helps members maintain those standards and keep their colleagues fully informed.

Members can now access new guidance on maintaining rental agreements and pre-rental safety checks, thanks to support from long-standing member, Prohire.

Countries including Australia and New Zealand, as well as several US states now issue digital driving licences, which make it much harder for a rental company to verify that a licence is genuine.

Vehicle rental makes an essential contribution to UK society, the economy and the move to more sustainable mobility, according to a new report from the BVRLA.

As the busiest time of the year draws to a close for rental members, the BVRLA’s Learning and Development offering continues to support the rental sector with a 2FOR1 offer on selected courses.

Members can now get exclusive insights and analysis of industry trends at the time and place that works for them, via The Inside Track podcast.

The BVRLA is offering further Learning and Development support for the rental sector with a 2FOR1 offer on its daily rental instructor-led online courses during 2022.  

The Government continues to explore a range of new Post Brexit updates on EU law.

The BVRLA Learning and Development team has been strengthened by new trainer Ilaria Pareto who has spent more than a decade in the rental industry with Hertz UK & Europe and brings in-depth knowledge of rental operations and training.