The BVRLA Learning and Development team has been strengthened by new trainer Ilaria Pareto who has spent more than a decade in the rental industry with Hertz UK & Europe and brings in-depth knowledge of rental operations and training.
Ilaria has worked on several learning & development rental programmes where she has supported leaders and their teams in navigating change, developing a growth mindset and achieving personal & organisational performance through inspiring, innovative learning solutions aligned to their organization’s values, purpose and needs.
She is passionate about inspiring and making a difference through her authentic, wholehearted approach. With her work, she aims not just to improve but transform behaviours at heart to deliver outstanding results.
Ilaria will help the BVRLA to deliver its revamped Introduction to the Rental Industry course in the coming months, where delegates will gain a clear understanding of 'Best practice' in the industry and achieve a solid knowledge of administration, rental transactions and customer service skills including customer complaints.
For more information of our other Learning & Development programmes, please click here