The BVRLA’s Introduction to the Fleet Industry course is designed to be part of members’ induction programmes, providing insights into the rental and leasing sector.
The course identifies the key players and explains the features and benefits of the main acquisition methods for fleets and individuals. It also covers the role of the BVRLA in regulating the industry and the association’s Dispute Resolution service.
The course is suitable for anyone new to the industry or someone in need of a refresher - sales professionals, customer support, maintenance and operations personnel. It is factually based and interactive with group activities throughout the day making it relevant to delegates and helpful in retaining the knowledge.
At the end of this course delegates will understand the basic difference between the vehicle acquisition methods, appreciate the services the BVRLA provides and understand the vital importance of good service.
