- Three more individuals become BVRLA Industry Heroes
- Top performers in BVRLA training courses also recognised
- Plus, BVRLA named the Airport Operator of the Year award winner
The BVRLA recognised the contributions of outstanding performers in the vehicle rental and leasing industry at its Annual Dinner in London last night, with three sets of awards presented to worthy winners.
The 2016 awards were sponsored by BVRLA associate member CCAS. The Industry Achievement Awards were presented to the top performers who participated in BVRLA training or assessments during 2015. The Airport Operator of the Year Award recognised the airport which scored the highest marks in the BVRLA’s rental customer service audits. The final accolades on the night were the Industry Hero Awards, rewarding the unsung stars of the sector who had been nominated by their co-workers.
Each winner picked up their awards in front of 950 industry colleagues at the association’s ‘Big Event’ in the London Hilton on Park Lane.
BVRLA Chief Executive Gerry Keaney said: “Our awards recognise the very best individuals in the rental and leasing industry. Whether it’s the top performers from our accreditation and training courses, or the Industry Heroes who have gone above and beyond the call of duty, our winners are excellent ambassadors for our sector.”
Industry Achievement Awards
The Certificate for Rental Operator Skills is a benchmark of quality and an endorsement of professionalism in daily vehicle rental, and the City & Guilds Achievement Award goes to the individual who attained the highest pass mark in the 2015 examinations. The 2016 recipient is Bryan Macdermid of Arnold Clark Car & Van Rental in Aberdeen, who achieved a remarkable score of 96%.
The BVRLA’s Fleet Consultant Development Programme was set up eight years ago, and it continues to give senior sales people a greater understanding of the needs of their customer – the typical fleet manager. The top performer in 2015 was Marco Capozzoli of Volkswagen Financial Services (UK) Limited, who scored 95% and gained a Pass with Distinction.
Industry Hero Awards
Each year, the BVRLA asks its members to nominate colleagues who have worked tirelessly behind-the-scenes to help deliver outstanding levels of service. A team of BVRLA judges then assess the merits of each entry to name the Industry Heroes.
The first Industry Hero award went to Debby Moore, Strategic Account Manager at Hitachi Capital Vehicle Solutions. Having started at the company in 2000 as a client liaison executive, Debby now looks after major accounts, and recently played a vital role in her employer retaining a fleet contract involving 4,000 vehicles.
The next winner was Julian Okoronkwo, who has only been in the industry since 2014, but is already described as one of Activa Contract’s best performers. Like Debby, he has made a particular impact on a major client and received praise from customers as “fantastic”, “a champion” and “someone who goes above and beyond”.
The final Industry Hero recipient was Sara Williams of Brecon Car Rentals. From a very early age Sara has performed every job there is, from cleaning cars and answering calls to dealing with customers and doing the accounts. She joined the business full-time in 2007 and now runs the hire department single-handed, while also making a name for herself as a rally driver.
Airport Operator of the Year Award
The BVRLA’s Airport Operator of the Year Award recognises the excellent work undertaken by a particular travel hub in promoting car rental services to all passengers.
Facing stiff competition from nine other airports, this year’s award went to Heathrow Airport, which has taken major strides to ensure that the customer journey is as stress-free as possible - from getting off the plane to getting into the car. Paul Buckley, Head of Travel Services at Heathrow Airport, collected the award.
About the BVRLA
Established in 1967, the British Vehicle Rental and Leasing Association is the UK trade body for companies engaged in the rental and leasing of cars and commercial vehicles. Its 750+ members operate a combined fleet of around 4.5million cars, vans and trucks. BVRLA members buy nearly half of all new vehicles sold in the UK, supporting around 317,000 jobs and contributing nearly £25bn to the economy each year.
By consulting with government and maintaining industry standards, the BVRLA helps its members deliver safe, sustainable and affordable road transport to millions of consumers and businesses. For more information, visit www.bvrla.co.uk.
For more information, contact:
Toby Poston – Director of Communications & External Relations
tel: 01494 545700
mob: 07979 756533
Jamie Fretwell - Media & Communications Officer
tel: 01494 545710
mob: 07790 271806