Whiplash Reforms see launch of new online portal

The Motor Insurers’ Bureau is in the final stages of implementing a new service to support Road Traffic Accident low-value personal injury claims.

The new Official Injury Claim service, due to launch at the end of May, will be accessible for anyone looking to make a low-value personal injury claim of up to £5,000 to a maximum total of £10,000 for all losses without needing any legal support. 

The BVRLA’s understanding of how the portal will work for claims where the rental company remains on the Motor Insurance Database is that the rental company will need to settle and administer the claim and then look to recover the costs from the customer or their insurer. 

The BVRLA has highlighted to the Association of British Insurers (ABI) that this process is fraught with difficulties and will be cumbersome to administer. Following a meeting with the BVRLA last week, the ABI confirmed that they are in the process of looking at a temporary workaround that will allow a rental company to advise who the insurer of the vehicle is when a vehicle is on a customer’s own insurance and a claim is put through the portal.  

Once the portal is live, it will look to implement a permanent fix that will allow notification through the portal in a seamless manner. 

Any questions should be directed to BVRLA Director of Fleet Services, Amanda Brandon