Tools to help communicate with customers

The BVRLA is constantly reviewing how members communicate the return conditions at end of lease to their customers.

If a member refers to the BVRLA Fair Wear and Tear Guide, a check will be made to ensure an up to date e-licence is held or hard copies are available for customers, so that all customers understand the return conditions they have agreed to.  

To request e-licences or copies of the Fair Wear and Tear Guide and for further information email fleetservices@bvrla.co.uk

The association has produced communications toolkits which are available free of charge to members to help support the customer before, during and at the end of their lease. These toolkits can be customised with members’ own logos and are available at the following links: 

Plan your lease
Love your lease
Return your lease