Member survey shows increasing satisfaction

The BVRLA’s 2020 Annual Review shows an increase in member satisfaction across all key areas during one of the most challenging years in the association’s 53-year history.

82% of members report overall satisfaction with the BVRLA and 75% feel that the association delivers good value for money, both up on the previous year’s figures. Three-quarters of members would recommend joining the association to others, at a time when business leaders are increasing looking to their trade body and industry community for support.  

Members report that the three most important benefits of membership are being part of the trade body that represents the voice of the industry, provides information and advice, and brings status and credibility to their business. 

The 40-page Annual Review provides a comprehensive overview of the association’s work in the past year and is packed full of findings from the Annual Member Survey carried out in Q4-2020. 

BVRLA Chief Executive Gerry Keaney said: “Although we are making big strides in increasing member satisfaction and influencing Government policy, we still have a lot of work to do. 2021 could be an even tougher year and the BVRLA will continue to support its members as we work together on key issues affecting us all.” 

Read the press release in full issued 2 February 2021: BVRLA sees satisfaction soar as businesses seek support 

Members are reminded that 2021 subscription payments are now due. Any questions relating to membership renewal should be directed to Greg Theaker, BVRLA Membership Manager.