After consultation with those closely interested in its work, and those who pay directly for it, the Financial Ombudsman Service (FOS) has published its final plans and budget for 2023/24 including a summary of the feedback it received.
The budget is subject for approval by the Financial Conduct Authority (FCA) and the FCA publishes details of FOS fees on its website.
The document includes the volumes of complaints FOS expects to receive and resolve, and the amounts it plans to raise through levy and case fees.
Read the plans and budget consultation: Strategic plans and budget (financial-ombudsman.org.uk)
