FAQ helps communicate impact of VED changes to customers

The BVRLA has published an FAQ on vehicle testing changes to help members communicate the impact of recent VED changes on their new lease vehicle.

People that had their March vehicle deliveries delayed due to the Covid pandemic may now face higher costs because of the tax changes that came into effect on 1 April 2020. This has resulted in members are having to have difficult conversations with their customers. 

The new FAQ on vehicle testing changes addresses common customer questions such as What is WLTP? Why does this impact my monthly lease payment? And Why has my broker informed me that I need a new quote? 

Members can share the BVRLA link with customers to provide reassurance that any price increase is not within the control of the company leasing or brokering the vehicle.