News Story

FCA publishes guidance for communicating default notices 

Release Date: 

The Financial Conduct Authority (FCA) has published new information sheets which should be used by members when notifying a consumer that they are in arrears or default on their regulated consumer credit agreement.

These information sheets, which must be used as of 27 July 2018, tell consumers about their rights and responsibilities, and advise them about where they can get help.

Guidance can be read here on the FCA website.