Wendy Williamson, chief executive of the Independent Automotive Aftermarket Federation (IAAF) joins the BVRLA blog community to look at the challenge of fair competition and the motorist’s right to a variety of service maintenance options.
Wendy observes; “We mustn’t let technology become an excuse for unfair and distorted competition, and our aim, as always, is simply to have a level playing field so that we can continue to do what we’ve always done – to give motorists a choice about where they can take their vehicles to be serviced and repaired, professionally and competitively.”
Wendy explains about IAAF’s campaign; “We launched the Your Car Your Choice campaign to inform motorists that they can take their vehicle, irrespective of age, anywhere for servicing without invalidating the vehicle manufacturer’s warranty.
“Motorists have a choice and can legally take their vehicle to be repaired or serviced at any independent garage, franchised dealer or autocentre. Providing parts and fluids of original equipment quality have been used in accordance with manufacturer’s service schedules, you will NOT invalidate the warranty. Hard to believe that 70% of garages still aren’t aware of this fact, so the figure for drivers will surely be significantly less.”
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