The BVRLA Learning & Development team can help support members’ sales teams with an array of remote learning courses and e-Learning to improve communication and selling skills.
The courses can help support colleagues whether they need a complete induction programme, or if someone is experienced and requires additional support.
Courses to highlight include the Neuroscience to Increase Fleet Sales remote learning course. This includes learning skills to enhance communication, rapport building and goal setting to make a proven and positive effect on business performance in a sector where communication is a key competence.
In its review into the motor finance sector, the Financial Conduct Authority emphasised the importance of ensuring that the customer fully understands the product they’re buying. The Compliant Selling – Treating Customers Fairly course helps the learner to understand the regulatory requirements of selling to prevent consumer detriment, whilst also protecting the employer’s reputation and attracting repeat business.
The Reboot Selling Contract Hire for 2021 remote learning course looks at how to engage with customers in this virtual environment and supports delegates to feel confident tackling the market place in the 'new normal'.