In its review into the motor finance sector, the FCA emphasised the importance of ensuring that the customer fully understands the product they’re buying. This course helps the learner to understand the regulatory requirements of selling in order to prevent consumer detriment, whilst also protecting the employer’s reputation and attracting repeat business.
This course is designed for anyone who would like an understanding of how and why FCA requirements shape the sales process.
- Treating customers fairly
- Knowing your customer
- Responsible lending
- Doing the right thing even when no one is watching
- Compliant distance marketing
At the end of these sessions, the delegates will fully understand the potential consequences of not following a compliant sales process and what impact it has on themselves and their employer in the eyes of the FCA. They will also understand that doing this will lead to trouble-free sales, better referrals and ultimately more income!
Tony Doidge is a bespoke Trainer and FCA Compliance Consultant in the Automotive Industry. Specialising in prospecting, the Sales Process, Consultative Sales, Sales Management, Management Leadership and importantly Treating Customers Fairly, Tony is also a Financial Services expert so is able to implement processes which will protect both the dealership and the customer. He provides audit services, guidance and training on compliance and current FCA governing practices.
Tony has provided training for major car manufacturers such as BMW, Mercedes, Audi and Jaguar Land Rover and has worked with these businesses all over the UK as well as in Japan, China and South Africa where he achieved substantial sales uplifts.
After spending over three decades in Financial Services and training, Tony’s passion is embedding good disciplines and building confidence within a sales team. His coaching style is friendly and funny and he loves to connect with his delegates and enhance their development, work ethic and professional skills.
Tony holds the MLIA Financial Services Diploma and is an Associate Member of the Institute of the Motor Industry. The youngest of seven children he loves all sport, especially golf and has caddied around the world including at The Open in 2015 and Seniors British Open in 2018.
9.30am - 3pm
Please use the drop down menu on the right hand side of this page to see the dates that are currently available.
All courses are now held via an interactive online tool. Details of which will be sent when booking has been confirmed.
£250 + VAT (Member price)
£350 + VAT (Non-Member price)
Requests for cancellation of a training course booking must be received in writing via email to firstname.lastname@example.org for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
You can request the substitution of a delegate for another in writing as per the cancellations policy above to email@example.com. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.