Improve skills to enhance communication, rapport building and goal setting to make a proven and positive effect on business performance. In our sector, where communication is a key competence, it is particularly relevant across many disciplines.
Suitable for any role where communicating is key, particularly those in Sales or Account Management.
- Principles of effective learning – using the unconscious mind
- Understand your behaviour style when selling
- Learn how to build rapport quickly with prospects and customers
- Learn how our neurology, language and programming influences our performance
- Master the art of persuasion using language patterns
- Chunking up and down to qualify prospects & customers effectively
- How do we model the top performers in the company?
- Use of the Meta Position – uncovers generalisation - distortion and deletion of important information
- Understand body language at a deeper level
- Personal development
This course has been allocated 8 CPD points.
Roy McDonald’s background is in sales, management and leadership within several sectors including the Automotive and ERP industries. He has been successful in training and coaching teams, individuals and senior managers – helping them to achieve their business and personal goals. With a style that is both engaging and pragmatic, Roy is a fantastic asset to the BVRLA training team.
1 day course
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All courses are now held via an interactive online tool. Details of which will be sent when booking has been confirmed.
£295 + VAT (Member price)
£395 + VAT (Non-Member price)
This course is available for delivery in-house
Requests for cancellation of a training course booking must be received in writing via email to email@example.com for the attention of the Learning and Development Professional. Requests for cancellation received more than 30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 25% of the course fee. Requests for cancellation received more 15-30 days prior to the course start date incur an administrative charge for the processing of the refund at the rate of 50% of the course fee. There is no refund on cancellations made 14 days or less prior to the course start date as there is an impact on other delegates who have booked to attend and could result in the course being cancelled overall.
Postponement of attendance from one course to a later course can be requested in writing as per the cancellations policy above to training @bvrla.co.uk. Requests to postpone more than 30 days prior to the course start date will incur an administration charge of £35 + VAT. Requests to postpone more 15-30 days prior to the course will incur an administration charge of £70 + VAT. Requests to postpone 14 days or less prior to the course will be treated as a cancellation, with no refund payable.
You can request the substitution of a delegate for another in writing as per the cancellations policy above to firstname.lastname@example.org. There is no charge for this. Requests for substitution must be made no later than one business day prior to the scheduled course start date.