“Get involved. You’re missing out.” is the message from one satisfied delegate who recently attended the BVRLA’s training course, Complaints Management in a Regulated Environment.
Michael Christmas, customer relations manager at MW Vehicle Contacts recently attended the course and was full of praise for its content: “In my role, I manage many of the complaints that come into our company. It's imperative that I have some understanding of the FCA regulations and attempt to follow their principles as best as possible. The BVRLA has the most up-to-date information and courses out there to ensure that I can operate in that way.”
The Complaints Management in a Regulated Environment course helps delegates to:
- recognise and follow the necessary steps in complaint resolution
- implement an investigation process
- understand the timelines for acknowledging and final resolution
- know who is responsible internally for handling and logging complaints
It is next due to run online on 13 December, members can find our more or book places via the course webpage.
