BVRLA attends Financial Ombudsman Service workshop

The BVRLA has held quarterly meetings with the Financial Ombudsman Service during 2019, reviewing trends in complaints and discussing any areas of concern raised by members.

These meetings have resulted in a workshop being held with members and senior case handlers at FOS, helping to increase awareness of the BVRLA Fair Wear and Tear standard within FOS. Since then FOS case handlers have been contacting the BVRLA dispute resolution team seeking a second opinion on photographs relating to damage.