2018 BVRLA Response to Optional Remuneration Arrangement (OpRA)

The BVRLA has responded to the Department for Business, Energy & Industrial Strategy’s consultation on Modernising Consumer Markets.

The BVRLA has responded to the Department for Business, Energy and Industrial Strategy (BEIS) consultation on its ‘Modernising Consumer Markets’ Green Paper which seeks to improve how businesses treat their customers through increased fairness and transparency.

The BVRLA response highlights future opportunities to utilise technology to help consumers better understand terms and conditions. The response also references the important work of the association’s conciliation service in handling unresolved complaints between members and their customers. This service also acts as a vital learning process for the continual improvement of dispute resolution for businesses and customers.